Privacy Policy

Last updated: 13 Nov 2025

 Healing Harmony LTD (“we”, “us”, “our”), trading as The Black Swan Mindset, is committed to protecting your privacy, your data, and your sense of safety while engaging with our website, digital products, and services.

This Privacy Policy explains:

• What personal data we collect
• How and why we use it
• How we protect it
• Your rights under UK GDPR
• How you can contact us
   

We honour your information with the same integrity with which we hold our work — with respect, clarity, and transparency.

 Healing Harmony LTD
Trading as: The Black Swan Mindset
Registered Address: 7 Bell Yard, London, WC2A 2JR
Company Number: 11380953
Email: help@blackswanmindset.com
ICO Registration: Yes (2025)

We offer mindset realignment, hypnotherapy services, digital tools, and online content as part of a wellbeing, transformation, and self-development practice.

 We collect only the information necessary to provide our services, improve your experience, and comply with legal requirements.

• Name
• Email address
• Phone number (if provided)
• Billing information (handled securely via trusted processors)
• Questionnaire responses (e.g., Subconscious Loop Quiz, Chakra Assessments)
• Information you share during sessions or consultations
   

When you visit our website, we may automatically collect:

• IP address
• Device and browser type
• Pages viewed and interactions
• Cookies and analytics data (if consented)
   

In sessions, you may choose to share:

• Emotional well-being history
• Personal reflections
• Hypnotherapy-related insights
   

This information is confidential, securely stored, and only used for your therapeutic or coaching journey.

 We process your data only when we have a lawful basis, such as consent, contractual necessity, or legitimate interest.

• Delivering digital downloads and purchased products
• Scheduling and providing 1:1 sessions
• Sending emails, confirmations, and reminders
• Providing access to self-assessment tools (e.g., quizzes)
• Offering personalised recommendations based on your journey
• Maintaining secure customer accounts
• Improving our website and services
• Fulfilling legal and regulatory obligations
   

We do not use your information for automated decision-making.
 

  If you opt-in to the Black Swan Mindset Newsletter, we may send you:

• Insights, articles, and well-being tools
• Updates on new digital products
• Special offers or event announcements
   

You may unsubscribe at any time with one click.

We never add anyone to our list without explicit consent.

  We use trusted providers for secure payments, hosting, analytics, and bookings. These may include:

• GoDaddy
• PayPal
• Stripe
• Zoom
• Google Analytics
• Meta Pixel
   

Each provider processes data in line with GDPR and their own privacy policies.

We never store your full payment details.

 Our website may use cookies to:

• Support essential site features
• Analyse website performance
• Improve your browsing experience
   

You can accept, reject, or customise cookies at any time.

We do not sell or trade your personal data — ever.

We only share information when necessary for:

• Payment processing
• Email delivery
• Analytics (if consented)
• Legal or regulatory compliance
   

All third-party partners are GDPR compliant.

We store data securely using encrypted systems and access controls.
Your session notes are never shared and are kept fully confidential.

We keep data only as long as needed for legal, contractual, or therapeutic purposes.

Online forms and questionnaires are securely collected and stored using trusted third-party form providers. For confidentiality and data minimisation purposes, form responses are not transmitted via email and are accessed only within secure systems by the site owner. 

  You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with the ICO
   

To exercise any rights, email: help@blackswanmindset.com

 Our services are for adults aged 18+.
We do not knowingly collect data from anyone under 18. 

 We may update this policy to reflect legal changes or improvements to our practice.
All updates will be posted on this page with a revised date. 

If you have questions about this Privacy Policy or wish to exercise your rights, please reach out:

Healing Harmony LTD
Email: help@blackswanmindset.com
Registered Address: 7 Bell Yard, London, WC2A 2JR

We honour your trust, your privacy, and your path of realignment.